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How ug900 Protects Your Account Data

Your account data — including payment details linked to DANA, OVO, and GoPay — is handled under a clear set of rules we follow consistently.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyYour Right to Access & DeleteCookie & Session ControlsIndonesia-Eligible Regions
ug900 How ug900 Protects Your Account Data
DATA HANDLING STANDARDS

How We Manage and Secure Your Information

We apply encryption at the account and session level so that data moving between your device and our platform stays protected. Payment credentials — including the wallet IDs you use with DANA, OVO, and GoPay — are stored in isolated systems that are not accessible to general platform operations. Below are the four areas we manage most carefully.

Cookie & Session Data

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear or block cookies through your mobile or desktop browser settings at any time without losing your account.

Account Security & Access Logs

Every login to your account is logged by device type and session timestamp. If we detect an unusual access pattern, your account is flagged and you receive a notification at your registered contact before any action is taken.

Data Retention Policy

We keep your account data for as long as your account is active. Once an account is closed, personal records are scheduled for deletion within the period required by applicable local regulations in eligible Indonesia regions.

How to Request Changes

To correct, export, or remove your personal data, log in and go to Settings › Privacy, or contact support via live chat. We confirm receipt within one business day and process eligible requests as local law requires.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Support Reach our support team via live chat directly from your account dashboard. We handle data access requests, correction queries, and deletion requests through this channel around the clock.
Email Data Request Send a written data request to our privacy contact address. Include your registered account name and the e-wallet — DANA, OVO, or GoPay — linked at registration so we can verify your identity quickly.
Account Settings Panel Certain data controls are available directly inside your account. Go to Settings, then Privacy, to review what personal data is stored, update your contact preferences, or submit a deletion request without contacting support.

Your Privacy Questions, Answered

These are the questions we hear most often about how ug900 handles personal data. If your question is not covered here, our support team is available via live chat or email from your account dashboard.

We collect your name, contact details, and the e-wallet identifier — DANA, OVO, or GoPay — you use for deposits. Device and session data is also recorded to keep your account secure.

No. Your wallet credentials are used solely to process your transactions. We do not share them with advertisers, data brokers, or any third party outside the payment processing chain.

Log in, go to Settings › Privacy, and select Data Access. You can view the categories of data we hold and request a full export. Requests are confirmed within one business day.

Yes. Submit a deletion request through Settings › Privacy or contact support via live chat. Deletion is processed in line with applicable local regulations for Indonesia-eligible accounts.

We use session cookies for login continuity and preference cookies for lobby settings. You can manage or block cookies through your browser settings; your account data will not be affected.

Yes. If we make a material change to how we collect or use your data, we will notify you through your registered contact method before the change takes effect. Access depends on local law.