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Your Rights and Our Legal Commitments at ug900

This page sets out the legal terms that govern your account and your use of our platform, including how we handle your data, what applies when you access our services, and where eligibility depends on local law and your region.

Jurisdiction-dependent accessDANA, OVO, GoPay account contextData and privacy rightsAccount security termsContact and dispute paths
ug900 Your Rights and Our Legal Commitments at ug900
LEGAL CONTACT PATHS

How to Reach Us for Legal and Policy Matters

If you have a question about these terms, want to request a change to your account data, or need to raise a dispute, our support team handles legal and policy queries separately from general account help. You can reach us any time through live chat, email, or your account inbox — and we aim to respond to policy-related requests within one business day. Keep your account details ready when you contact us, as verification is required before any data or legal action is processed.

Live Chat Available around the clock through your account dashboard. Identify your query as a legal or policy matter and our team will route it to the right department within minutes.
Email Support Send your written legal request or data inquiry to our dedicated support address. Include your registered account ID so we can verify and act on your request without delay.
Account Inbox Log in, go to your account settings, and use the internal message function. This is the fastest path for policy queries tied directly to your account activity or payment history.
DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account Integrity

Your account data — including your registered payment method details for DANA, OVO, and GoPay — is handled under strict security protocols. We use SSL encryption across all account and payment pages, and we do not share your personal data with third parties except where required by applicable law in your jurisdiction. You have the right to request a copy of the data we hold on you, and you can ask us to correct or remove it by contacting our support team through the channels above.

Data Retention We retain account and transaction records for the period required by law in your region. After that period, data is securely deleted unless an active dispute or legal obligation requires us to keep it longer.
Cookie Policy We use cookies to maintain your session, remember your payment preferences across DANA, OVO, and GoPay, and analyse how our pages are accessed. You can manage cookie settings in your browser at any time.
Account Security Your account is protected by OTP verification at login and during withdrawal requests. We recommend keeping your registered mobile number current so OTP codes reach you without delay.
Data Access Requests To request, correct, or delete your personal data, contact us via live chat or email with your account ID. We verify your identity before processing any data change request.

Legal Questions We Hear Most From Our Account Holders

These are the questions our support team receives most often about account rights, data handling, and how our legal terms apply. If your question is not covered here, reach us through live chat or the account inbox.

Access to our platform depends on local law and the regulations of the region from which you connect. We do not claim universal availability — eligibility is determined by your local jurisdiction.

We collect your name, contact details, registered payment method identifiers for DANA, OVO, or GoPay, and your transaction history. This data is used for account management and legal compliance only.

Yes. Contact us via live chat or email with your account ID and a written deletion request. We verify your identity first, then process the request within the timeframe required by local law.

We notify you of material changes via your account inbox. Continuing to use your account after the update takes effect means you accept the revised terms. You may contact us before accepting if you have questions.

Submit a written notice through our email support channel with your account ID and the details of your dispute. Our legal team reviews all written disputes before any further escalation step is considered.

We do not share your payment details with third parties except as required by law in your jurisdiction. All payment data is encrypted using SSL and stored under access-controlled conditions within our systems.